Orders & Payment

All prices quoted include VAT.

For questions and complaints, please refer to the contact form. You will then receive a substantive answer to your question or complaint within 7 working days. Complaints may be submitted for both our products and our services. If you are not satisfied with the handling of your complaint, you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Ordering information:
When you want to purchase a product, click on the respective product. You will be directed to the product page, there you choose your color or variant, your size and click on ''Add to shopping cart''.

Your product is now in the shopping cart, you will get a notification of this at the top of the screen. When you click on ''View Cart'' in this notification, the shopping cart menu opens. Here you can see the product, price, quantity and price total. You can add coupons and discount codes in the bar below the product.

At the bottom of this menu is the total amount including VAT and shipping costs, below that is the payment button: ''Proceed to checkout'', this will take you to the payment page. Please note, when you press this button the purchase is not yet final.

On the payment page you will find the billing information, in this you will enter your information for shipping and customer contact. When you scroll down your order will be displayed again for verification with all prices. Below you will see the payment methods that can be used to pay with us. These are iDEAL, Klarna, Credit Card and Paypal.

When you check the box for agree to the terms and conditions click checkout, here you will make the payment and finalize the purchase.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).